CEAs coordinate ___ to load/unload and account for all passengers/baggage on board the aircraft.

• A. Security protocol
• B. PAX service
• C. Weight and balance
• D. Cabin safety

Answer: (B)

Coordinating passenger service means organizing the boarding and deplaning process and making sure every passenger is accounted for along with their baggage. This covers checking manifests, ensuring all travelers are on board or off, and verifying that all bags are loaded or unloaded correctly. It’s the part of operations that directly handles people and their luggage during loading and unloading, which is why this option best fits the scenario. Weight and balance deals with how the aircraft’s weight and distribution affect flight performance, not the day-to-day process of counting and loading passengers. Security protocol focuses on protecting the flight from threats, and cabin safety centers on in-flight procedures, not the loading/unloading tally. Therefore, coordinating passenger service is the most appropriate choice.